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HOW TO ORDER IMAGES

We have tired to make the ordering process for your Jo Head Photography Family Portrait Experience as simple and convenient as possible, but we acknowledge that using a new system for the first time can be confusing.

The following images and instructions demonstrates the features and ordering process while using the Jo Head Photography Family Portrait galleries.

 

INSTRUCTION SLIDE 01:

Your Jo Head Photography Family Portrait gallery can be found under the Clients Login section. To access this area, you will need a username and password.

(1) Click on the thumbnail to view the images within the gallery.

 

INSTRUCTION SLIDE 02:

Within the gallery, click on anyone of the image thumbnails (2) to use the slideshow feature (view next slide for more details on using the slideshow)

To order an image, click on the shopping cart icon (3) below the image thumbnail.

 

INSTRUCTION SLIDE 03:

While in the slideshow feature use the previous (4) and next (5) button to view other images within the gallery. 

Clicking on the X (6) top right of the image will close the slideshow mode and return you to the thumbnail gallery.

 

INSTRUCTION SLIDE 04:

While in the thumbnail gallery, clicking on the shopping cart icon below the gallery image, will activate the ordering feature (as shown below). 

First, select the type of print option (7). Note that some print options have specialised instructions.

 

INSTRUCTION SLIDE 05:

After selecting your print option (8), size options for your chosen print option will revel itself.  Select a size option (9).

 

INSTRUCTION SLIDE 06:

After selecting your size option (9), another selection area will appear allowing you to increase the quantity (10).

 

INSTRUCTION SLIDE 07:

Add your choice of frame colour (if required) or any comment you may have (11). Then click on the ADD TO CART button (12) to complete the order. A confirmation message that your order has been adding to the cart will appear, as well as a link to the cart.

Note: there is no return to gallery link from the cart. Use the back button of your browser navigation to return to the gallery.

You can also stay within the ordering area and view the next image by clicking on the next image link (13).

 

INSTRUCTION SLIDE 08:

Triptych print packages (three images printed in a single print) can ordered by clicking on the packages link at the top of the gallery page (14).

 

INSTRUCTION SLIDE 09:

Once in the Triptych print packages page (15), you can select the the size of your Triptych by clicking on the ADD TO CART button  (16) to complete the order. 

 

INSTRUCTION SLIDE 10:

A confirmation message that your order has been adding to the cart will appear (17)

 

INSTRUCTION SLIDE 11:

Your triptych print package has now been added to your ordering cart, but the individual items within the triptych print package need to be fulfilled (18).

Note: to access your ordering cart, you will need to use the drop down menu under client login in the main menu.

 

INSTRUCTION SLIDE 12:

After adding the triptych print package to your cart, you will now see that a select package dropdown has been added to your ordering area (19).

 

INSTRUCTION SLIDE 13:

Click on the Select Package down down menu and select your chosen package from the Select package down down menu (20).

 

INSTRUCTION SLIDE 14:

The three options (left frame, middle frame, right frame) of your chosen triptych print package will appear. Choose what frame position option you would like the image to occupy (21).

 

INSTRUCTION SLIDE 15:

A confirmation message will appear that the item has been added to the cart (22). You can use the ‘View cart’ link on the confirmation message to go the the cart (see next screen) where you can update or delete your selection, or you can repeat the process to choose the remaining frame of the triptych. 

 

INSTRUCTION SLIDE 16:

Once all 3 positions of the triptych are fulfilled, your ordering cart will look similar to this (23). Click on CONTINUE TO CHECKOUT to finalise the order.

 

INSTRUCTION SLIDE 17:

Once in the Checkout area, you will be asked to fill out contact, billing, and delivery details.

Just note that because each client gallery has a single set of account details (i.e. one gallery, one account), you may find that the contact, billing, and delivery details have already been filled out (particularly if another family member has made a previous order).

If this is the case, just update the fields accordingly with your own details (it will not affect any previous orders). 

 

 

INSTRUCTION SLIDE 18:

After filling out your details, choose your shipping method.

Loose prints will be mailed, for all other options please contact the studio to arrange pickup or an alternative delivery  method.

There is a single payment method, which is a bank deposit. Bank details are provided on the checkout page, the confirmation page and are also included in a confirmation email (please make sure that you have updated the email address in the contact details). Note that updating the email address, also updates the account holder’s email address.

Once you have entered your details, click on the COMPLETE MY PURCHASE button to confirm your order. 

 

INSTRUCTION SLIDE 19:

After clicking on the COMPLETE MY PURCHASE button to confirm your order, you will see the screen below.